Last updated: October 14, 2025

At Arise Mortgage, your privacy and trust matter to us. We are committed to protecting your personal information and handling it responsibly, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect
To provide you with personalized mortgage advice and services, we may collect:

• Contact details (name, address, phone number, email)

• Financial and employment information

• Identification details (for verification)

• Property and mortgage-related information

• Any additional data you share during consultations or applications

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2. How We Use Your Information
We use your personal information to:

• Understand your financial needs and goals

• Process mortgage applications and related services

• Communicate updates and relevant offers

• Meet legal and regulatory obligations

• Improve our client experience and service delivery

We will only collect and use information for these stated purposes unless additional consent is provided.

3. Protecting Your Information
We maintain strict administrative, physical, and technical safeguards to protect your data from unauthorized access or misuse. Access is restricted to authorized personnel only.

4. Sharing Your Information
We do not sell or rent personal information.
We may share data with:

• Lenders, insurers, or financial partners as part of your mortgage process

• Legal or regulatory bodies, when required by law

• Professional advisors (lawyers, accountants, etc.)—only with your consent

All third parties are required to maintain confidentiality and use your data only for agreed purposes.

5. Your Rights
You have the right to:

• Access and review your personal information

• Request corrections or updates

• Withdraw consent for certain uses (subject to legal requirements)

• Ask questions about our privacy practices at any time

To exercise these rights, please contact us using the details below.

6. Retention and Updates
We retain personal information only as long as necessary to fulfill its purpose and meet legal obligations. When no longer required, data is securely deleted or destroyed.

7. Cookies and Website Use
Our website may use cookies to improve user experience and track site performance. You can modify your browser settings to disable cookies if preferred.

8. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:

Arise Mortgage
 

A113 - 2099 Lougheed Hwy

Port Coquitlam, BC V3B 1A8

📞 604-722-8404
✉️ john@arise-financial.ca